
Rachel I
The app is super slow to load anything and I miss the old UI which was more intuitive than the current one - it takes me forever to remember where certain information is hidden away. My main complaint though is how you can't sign the documents because the signature pop-up doesn't function. It kind of defeats the purpose of having e-docs if you can't actually use them.
1 person found this review helpful
Baylor Scott and White Health
September 2, 2026
Your feedback is important to us, and we appreciate you taking the time to share your concerns with us. We have shared your feedback with our product development team for further review.

Jacob Goroski
The app was slow and lacking functionality. I could rarely get it to load my or my family members accounts and just to use it, I'd have to spend 10+ minutes reloading the app just so it would show content. Recently, I would even struggle to get the app to log me in. Something with the MFA wouldn't send me a code and then when it did, the app would error out while loading. This app's issues are just another example of BSW's ineptitude with everything except the actual care you get.
4 people found this review helpful
Baylor Scott and White Health
August 21, 2026
Hi Jacob, user experience is very important to us, and we appreciate you taking the time to share your feedback. We have shared your review with our development team for further review.

Brandon Stringham
This app is terrible. I had multiple problems searching for providers, booking appointments, checking in for appointments, adding insurance, and adding my driver's license. When searching for providers, it would drop my insurance plan filter when I expanded my search radius. it would show that providers had availability the next day, when their actual availability was a month away. I could not upload my insurance as it would reset the app, I couldn't upload insurance, and many more issues.
5 people found this review helpful
Baylor Scott and White Health
July 29, 2026
Thank you for your review, Brandon. We recommend reaching out to the MyBSWHealth Technical Help Desk for assistance. They can be reached at 855-691-0180, Monday – Friday from 7 am – 8 pm or Saturday from 8 am - 12 pm.